Privacy Policy

1. Data Controller and Data Protection Officer

Under the General Data Protection Regulation (GDPR) and other data protection laws, the data controller is:

IPTVdigi
Email: [email protected]
WhatsApp: +1 239 310 9171

We have not appointed a separate data protection officer as there is no legal obligation to do so. For privacy-related questions, you can always contact us directly via email or WhatsApp.

2. General Information About Privacy

Protecting your personal data is important to us. We process your personal data confidentially and in accordance with data protection laws and this privacy policy. Use of our website is generally possible without providing personal data. Where personal data (e.g., name, address, or email address) is collected, it is always done on a voluntary basis where possible. We do not pass on this data to third parties without your explicit consent.

Please note that data transmission over the Internet (e.g., email or WhatsApp communication) may have security vulnerabilities. Complete protection against access by third parties is not possible.

3. Collection and Processing of Personal Data

We collect, process, and use your personal data only if you voluntarily provide it, for example as part of an inquiry, order, or when contacting us via WhatsApp. What data is collected can be seen from each form. We use this data to fulfill the contract, process your inquiries, and for technical administration.

The following data is collected when placing an IPTVdigi subscription:

• Name – for personal addressing and billing
• Email Address – for sending login credentials, invoices, and important updates
• Phone Number – for WhatsApp support and subscription management
• IP Address – for technical support, security, and fraud prevention
• Payment Information – processed through secure payment providers (we do not store credit card details)
• MAC Address – for MAG Box activation of IPTVdigi service

4. Legal Basis for Processing

Your personal data is processed on the following legal bases:

• Contract performance (GDPR Art. 6(1)(b)) – to provide our IPTV service
• Legitimate interest (GDPR Art. 6(1)(f)) – for customer service, fraud prevention, and service improvement
• Legal obligation (GDPR Art. 6(1)(c)) – to fulfill tax and administrative obligations
• Consent (GDPR Art. 6(1)(a)) – for marketing communications (where applicable)

5. Purpose of Data Processing

We use your personal data exclusively for the following purposes:

• Delivery of our IPTV service with 25,000+ live channels and 130,000+ VOD content in 4K/8K quality
• Payment processing via credit card, PayPal, or cryptocurrency
• Customer support via WhatsApp, email, and phone (24/7 English and Italian support)
• Notifying you of important changes, maintenance work, or subscription renewals
• Improving our service and user experience
• Preventing fraud and combating misuse

6. Disclosure of Data to Third Parties

Your personal data will not be disclosed to third parties for purposes other than those listed below. We share your data with third parties only if:

• you have given your explicit consent (GDPR Art. 6(1)(a)),
• disclosure is necessary to fulfill contractual obligations (GDPR Art. 6(1)(b)),
• there is a legal obligation (GDPR Art. 6(1)(c)), or
• disclosure is necessary to protect legitimate interests (GDPR Art. 6(1)(f)).

Recipients of your data may include:

• Payment Service Providers (PayPal, crypto services) – for secure payment processing. These are GDPR-compliant processors.
• Hosting Partners – to provide our servers and technical infrastructure for IPTVdigi service.
• WhatsApp (Meta) – for customer communication and support.

We never sell your personal data to third parties. All external service providers we use have signed data processing agreements that comply with GDPR standards.

7. Data Retention Period

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by statutory retention periods:

• Account Data – for the duration of the active subscription + 12 months after subscription ends (for legal and administrative purposes)
• Communication Data (WhatsApp/email) – 24 months from last contact
• Payment Data – 7 years (statutory retention period for accounting records)
• Technical Logs (IP addresses) – maximum 12 months

8. Your Rights Under GDPR

As a data subject, you have the following rights, which you can exercise at any time free of charge:

• Right of access (GDPR Art. 15) – You can request information about your personal data stored by us.
• Right to rectification (GDPR Art. 16) – You can request correction of incorrect data or completion of incomplete data.
• Right to erasure (GDPR Art. 17) – You can request deletion of your data ("right to be forgotten").
• Right to restriction of processing (GDPR Art. 18) – You can request restriction of processing of your data.
• Right to data portability (GDPR Art. 20) – You can request transfer of your data in a machine-readable format.
• Right to object (GDPR Art. 21) – You can object to the processing of your data.
• Right to withdraw consent (GDPR Art. 7(3)) – You can withdraw previously given consent at any time.

To exercise your rights, contact us via WhatsApp or email. We will process your request within 4 weeks as required by law.

9. SSL/TLS Encryption

This site uses SSL or TLS encryption to protect the transfer of confidential content, such as requests you send to us. You can recognize an encrypted connection by the fact that the browser address line changes from "http://" to "https://" and by the lock icon in your browser line. When SSL or TLS encryption is activated, third parties cannot read the data you send to us.

10. Cookies

Our website uses only functional and analytical cookies to ensure the proper functioning of the website and to improve it. We do not use advertising tracking cookies. You can disable cookies in your browser settings, but this may affect website functionality.

11. Privacy in WhatsApp Communication

We use WhatsApp for customer communication. WhatsApp (as part of Meta) may process certain data. We have a data processing agreement with Meta and only use WhatsApp Business features. For more information about data processing on WhatsApp, please see WhatsApp's privacy policy.

12. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us so we can delete this information.

13. Changes to the Privacy Policy

We reserve the right to change this privacy policy as necessary to comply with changing legal requirements or changes to our service. The latest version is available on this page with the date of the last change. For important changes, we will actively notify you via WhatsApp or email.

14. Right to Complain to a Supervisory Authority

You have the right to lodge a complaint with the data protection authority or other competent supervisory authority regarding the processing of your personal data. However, we would appreciate it if you would contact us first so we can resolve the matter together.

15. Contact for Privacy Matters

For privacy-related questions, exercising your rights, or any matters relating to this privacy policy, please contact:

• Email: [email protected]
• WhatsApp: +1 239 310 9171

We are happy to help with any questions regarding IPTVdigi service and privacy. You can trust that your personal data is safe with us.